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I had to post a review for Arhaus in University Towne Center, La Jolla. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. Your experience can help others make better choices. On another point the art we have received couldn't have been better packaged and the delivery was great. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Staff all Wearing masks, and everything is very clean. Placed an order for a dining room table in January. Debra Cleare helped us with bedroom furniture, accessories and tables. The furniture is decent at best but totally not worth it with such poor service. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. When I finally came close to making a choice I showed him a picture of my family room. Arhaus is a lovely store in Plano/ Frisco Texas area. Unfortunately, their quality control leaves a lot to be desired. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. Customer service's response was that since they are natural wood, it is expected they will have natural variations. Ordered an expensive coffee table after seeing in store and online. Thank you Michael and Sandi Trish and Bob. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Second, there are buttons that go into the cushion. Information provided by various external sources. Thank you. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. My kids love the Kipton sectional that the neighborhood kids like to camp out on. We have visited many times because we are in the market for a new couch. The follow up service is just as slow. Arhaus Furniture Customer service? If you use one of these and buy something, Slumber Search may make a small amount of money. There is no question that their furniture is beautiful and current. I went in today and found a floor sample chandelier. ForLocations, The World's Best For Customer Service Info. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. I am by nature indecisive and Cheryl made my decisions effortless. Yes, all pricing is consistent in stores, in the catalog, and online. They sure asked me to pay for the furniture right away. How do I request a catalog or sign up for email or remove my name from your mailing list? and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. My boyfriend and I adore this store! :(. Note: Pricing on floor samples and at Arhaus Loft locations may vary. If you don't expect any customer service go to this store. They are a publicly traded company of over 2 billion dollars. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. Additional information about Delivery & Shipping. If I could give them zero star for customer service and follow up I would do it. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. I was not told this at order time. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. We'll be back! Anyone would miss this. I can't say enough about the beautiful furniture and great customer service at Arhaus. They were both delivered a week later. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I bought chairs over 9 months ago. . Well, my husband and I have been looking for chairs for a year now. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. The sales manager, Linda treated me like I was the one at fault. It was a custom piece so it took quite some time to come in (which was expected). Had to wait almost 2 month for a chairs and drawers. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. the perfect rug and dining chairs as floor samples. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. I love elegant and sophisticated design Arhaus offers. The shipping label would only cover the weight of one of the boxes. It's was a big change but being empty nesters we felt it was time. So we have one and they are still in the process of getting me the replacement for the broken chair. Would definately recommend the store and their delivery again! It's perfect for our Great room. Beautiful quality furniture. I have been an Arhaus customer for twenty+ years. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. The invoice is very misleading. We would definitely buy here ! We have always wanted the "cloud" from RH but to be honest it's not in the budget. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. A The phone number for Arhaus is: (913) 663-0250. We had wonderful service and design consultation thanks to Rebecca Scott. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. I am so thrilled with the guidance I received from Them. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. This is a high end store with dollar store customer service. I highly recommend this store! Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Awful customer service! Minimum purchase of $399 for six-month financing; minimum monthly payments are required. How do I calculate the delivery fee to my area? See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. Own projects from concepting to delivery of final product. She is amazing!!!! More info. She took us to the second floor and when I got off the elevator I saw it immediately. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. We purchased a sectional from the Northpark Arhaus this past summer. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. Bad experience all the way around. Love the furniture but pretty bad customer service. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. 60 days. Not worth it, they dont stand by warranty. Be ready with your credit card. I found them to be solidly built. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Customer service never calls back when you try to resolve the account. Merchandise in our warehouse cannot be held more than 90 days. A 10% restocking fee will be applied. What if my item(s) does not look like what I saw in the store or online? How can I ensure the furniture I am ordering fits in my home? Thanks for nothing Arhaus. It is unacceptable the way Arhaus treats their paying customers. Know what you want before you order but seriously you can't go wrong buying at Arhaus. The level of customer service was exceptional. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. nancy. Arhaus is a handcrafted furniture brand that was founded in 1986. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. I cannot comment on the quality of my furniture since I have just received it. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. He has been to our home and helped picked out pieces for the space we have. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. Restoration Hardware Company Information Company Name: Restoration. So it was that time of life again, furniture shopping time. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Now I just call her at Arhaus and tell her what I want. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. I love my new couch and the great customer service that accompanied it. As for the actual collections at Arhaus--absolutely stunning, innovative and different. Please contact Arhaus for details. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. We bought it received it by UPS in a week and hung it up. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. For your convenience, Arhaus provides guest checkout - no account is needed to order online. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Some links on Slumber Search are referral links. Daniel approach us and I shared my concerns. They said no and didnt seem to care that I was going to write reviews. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. He was super friendly and helpful. Does someone need to be home to accept my delivery? If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. So the took them back and reordered the two chairs. What do we find? Some mixed feedback about delivery. Resolution went from November to December to you guessed it January. I requested new back cushion, fabric only, and was told No. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. As we walked through the showreom we saw so many things that we loved! These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. When I came home from work that evening the entire place was put together. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Worst customer service ever, the sales associate lie to you about the delivery schedule. I love my beautiful, charming, cottagy apartment thanks to Arhaus. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Great experience. We will definitely be repeat customers. They arrive twice in the wrong color. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Worked with the design team to match new items from our previous purchases with another Arhaus store. No return emails. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Clearance Items (marked Last Chance! Visit your local store today to schedule your complimentary design consultation! Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. It is now almost September of 2022. If you placed your order in a store, contact your Design Consultant. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. For the entire four-story shore house. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Cannot be returned. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Michael has also been very helpful as well. This was to be a birthday gift and I have this junk. The customer service has been extremely poor, had I not called no one would have followed up. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. The covers are easy to use and help me make this furniture last forever. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Have bought several pieces in the past, but never again. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Like all things you read on the Internet, understand there is no better judge than yourself. The back cushions are not sewing straight. I couldn't be more pleased with this purchase! Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. She said she had just the the item. Your experience can help others make better choices. I contacted Arhaus service and discovered that the warranty was only thirty days. DUTIES AND RESPONSIBILITIES I should have looked here first but it was just a small purchase. Thank you, Arhaus, and the great sales, delivery and customer services teams. I purchased a garden stool in October of 2022 that was delivered in November. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. We have made several purchases with them to furnish our new home and they have been fantastic to work with. The national Arhaus customer service is the worst customer service Ive ever experienced. My favorite furniture store! Without her I do not think I could have ever had done it. I chose new ones. And, we remain committed to never using wood from endangered rainforests. I mailed. I apparently ordered a custom outdoor furniture set. A 10% restocking fee will be applied. Guess im out $250. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. Say what? Ugh. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. Anyone can write a Trustpilot review. Start with a fabric or finish swatch to ensure the perfect choice. Thank you Tracy. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. BEAUTIFUL FURNITURE STORE ! We highly recommend them and will be certain to work with them again. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language She asked all the right questions of what I envisioned for my new place. This site's sole purpose is to help you make the decision faster and with more peace of mind. Looking forward to replacing our coaches next. I walked into Arhaus and really liked the design of their merchandise. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? I do and I don't like this place. Forget about it! From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Andrea and Chris are amazing. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. See how it all works here. He's the complete opposite. . It was delayed in May, promised it would arrive in late June. On Arhaus Site, table I orderd takes 9 weeks! I would suggest that no one buy any product from this company. The cons: High prices. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. Clearance Items (marked Last Chance! We ordered two couches from Zane at Arhaus and had an excellent experience with him. 30 days: Bedding must be returned unused in the original product packaging. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. It goes against our guidelines to offer incentives for reviews. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. These are merely guidelines for measuring and do not guarantee your furniture will fit. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Return Policy: 14-60 Days With Restrictions. Love coming here! Poor customer service. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Where can I find more information about my Arhaus Credit Card account? We tried every possible method to inflate without, and it just. Ask for Tricia and she can be of great help! Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Arhaus don't manufacture their . Poor customer service. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Stay clear of this company, and this store. The pros: Nicely designed, modern sofas and sectionals. This plan will also cover seam separation. Highly recommend Arhaus as a very good store with beautiful merchandise. Just. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. I recently purchased a dining room set from this store location. The moment we walked in we knew this store fit our style. They have gorgeous unique quality pieces at affordable prices. 11 reviews of Arhaus "LOVE THIS STORE. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Verification can help ensure real people write reviews about real companies. I, too, have shopped there and was completely ignored by their staff. On the day of the delivery Tricia was there!! How do I apply for an Arhaus Credit Card? He offered different seating options to match the table within our budget. I purchased several pieces of furniture from Arhaus. The space has a large open floor plan and I didn't know where to even begin. Companies can ask for reviews via automatic invitations. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. The customer service is reprehensible. For the privilege of receiving the inflation device so we can properly use the sleeper. re: order number 225510 Slipcovers: Arhaus vs. Ballard. Worst customer service Ive encountered. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. The salesperson said she had reserved them for me. Join the 39 people who've already reviewed Arhaus. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. We have since been back to order additional items. Well it is now October 4th and I'm yet to hear back or have my issues resolved. David approached us and I have to say we are so happy he did. Debra Cleare helped us with bedroom furniture, accessories and tables.